FAQs

Frequently Asked Questions

Q. Why are your juices different than what I can get at the store?
Q. Does the flavor of your juices change depending on the time of year?
Q. What is the difference between “juice” and “smoothies”?
Q. Why is juice healthy? Couldn’t I just eat a healthy diet?
Q. Why juice when I can take vitamins to reach my daily dose of nutrients?
Q. Juicing has been touted as a cure-all for disease. Is this true?
Q. How many juices should I be drinking on a daily basis? When is the best time of day to drink my juice?
Q. Once I incorporate juice into my diet, are there any changes or side effects to be aware of?
Q. Are your juices organic?
Q. Why is your juice frozen?
Q. How do I thaw the juice?
Q. How can I place an order?
Q. If I order a large quantity of the juice, does all the juice come in one delivery?
Q. Is there an easy way for me to re-order my juice?
Q. Where can I find a receipt for my order?
Q. How do I keep my order frozen?
Q. What if my juice is thawed upon receiving it via delivery?
Q. What are your return and refund policies?
Q. How and when do you ship your orders?

 


 

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Q. Why are your juices different than what I can get at the store?

A. TFOJ blends are 100% raw, unpasteurized juice that is cold pressed, filtered, bottled and flash frozen in our commercial kitchen, and contain no additives or preservatives of any kind.

For more details, visit our WHY TFOJ page.

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Q. Does the flavor of your juices change depending on the time of year?

A. Due to the seasonality of our local produce, the flavor profile of some juices will change slightly. At certain times of the year, they may seem sweeter than others. The type of apple being used will certainly have an impact on this. We keep our recipes as consistent as possible and only make minor adjustments to accommodate these variations.

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Q. What is the difference between “juice” and “smoothies”?

A. Generally speaking, a smoothie includes fiber from all items of produce. It is simply a blended mix of all fruits and vegetables. Juice is the result of fruits and vegetables that are separated from their solid material (fiber), hence why it appears more like a liquid.

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Q. Why is juice healthy? Couldn’t I just eat a healthy diet?

A. One should always lead a healthy diet consuming a majority of fruits and vegetables. However, consuming juice is an excellent way of doing so. Juice captures nutrients from a large quantity of produce and packages it in a way that is easy and enjoyable for the human body to consume.

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Q. Why juice when I can take vitamins to reach my daily dose of nutrients?

A. Most vitamins come in a pill or gummy texture, which believe it or not the human body is not used to digesting. Although relatively healthy to do in practice, the body falls woefully short in absorbing vitamins and nutrients from vitamin supplements in comparison to absorbing vitamins and nutrients from natural food sources, such as juice.

For additional information, visit our WHY JUICE page.

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Q. Juicing has been touted as a cure-all for disease. Is this true?

A. By adopting juicing into your daily diet, we are confident that you will see improvements in your overall health. Those who incorporate juicing who are suffering from debilitating diseases or ailments should first consult with their doctor. Every health case is personal, and one should exercise caution and common sense when dealing with ailments.

However, it cannot be argued that leading a healthy diet can only work in favor of improving your health, no matter what ailment you may have. Adding RAW juice to your diet is an excellent place to start.

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Q. How many juices should I be drinking on a daily basis? When is the best time of day to drink my juice?

A. How much juice you drink and when you decide to drink it is entirely up to you. What is nice about RAW juice is how quickly your body is able to digest it. This makes the juice a perfect snack or meal replacement at any hour of the day.

In terms of how much juice you should be drinking, we recommend starting slowly if you have never tried RAW juice before. Try one or two per day with or between meals. Once you become a more practiced and adventurous juicer, you can work it into your diet in more creative ways.

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Q. Once I incorporate juice into my diet, are there any changes or side effects to be aware of?

A. If you supplement your juice with a diet containing low or no processed foods, you should expect massive improvements in both your physical and psychological health and well-being. A word of caution, however, diets featuring a higher daily consumption of juice may cause changes in digestive tract habits. This is not out of the ordinary, after all, the human body requires time to get used to new diet patterns.

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Q. Are your juices organic?

A. Some of our fruits and vegetables are indeed organic, but not all, as many of the local farms we utilize can not afford to be certified. These growers, however, do employ organic and naturally grown practices. All of our juices are 100% raw and contain no added ingredients.

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Q. Why is your juice frozen?

A. We freeze our juice to preserve the nutrients and living enzymes that enable you to drink the freshest product for your healthy lifestyle. It will be kept in this state and be delivered to you frozen.

For additional details, please visit our WHY FROZEN page.

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Q. How do I thaw the juice?

A. How you should thaw your juice depends on how quickly you plan to drink it. If you plan on drinking the juice immediately, the quickest way to thaw it is to submerge the frozen bottle in a container of hot tap water. This process normally takes about 10 to 15 minutes.

If you plan on saving your juice for later in the day, we recommend thawing the juice at room temperature. Juice stored at room temperature takes roughly 2-3 hours to thaw.

If you plan to slowly defrost your juice for the next day, we recommend storing the frozen juice in the refrigerator. Juice stored in the refrigerator takes 36-48 hours to completely defrost, that way it is cool and ready for consumption any time after.

Our juice tastes best and is most nutritious if you drink it immediately after thawing. If you wish to drink your juice more slowly, it maintains its freshness up to three days after thawing.

For tips and tricks on thawing your juice, check out our WORTH THE THAW page.

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Q. How can I place an order?

A. Order online anytime through our website. Simply CLICK HERE to start shopping now. You can also download our mobile app for iOS devices on the APP STORE. Or give us a call toll-free at 1-855-TRY-TFOJ (879-8365) to place your order over the phone.

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Q. If I order a large quantity of the juice, does all the juice come in one delivery?

A. Yes, we will ship your order the same day in our custom packaging, which is insulated to prevent your product from spoiling in transit. Depending on the size of your order, you may receive several packages. Please keep in mind that customers looking to make large orders should also be prepared to store their frozen juice with adequate freezer space upon delivery.

If there will be any delays due to the size of the order, we will contact you directly with additional information and an estimated time of delivery.

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Q. Is there an easy way for me to re-order my juice?

A. Yes, there is, by creating and setting up a customer account. Once a profile is setup you can track each of your past orders and reorder quickly and easily. In addition, you can manage all of your billing and shipping addresses, which will speed up the checkout process.

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Q. Where can I find a receipt for my order?

A. There will be a copy of your receipt emailed to you upon purchase. In addition, a hard copy of your receipt will accompany your juice order. You can also view your order history through YOUR ACCOUNT anytime online.

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Q. How do I keep my order frozen?

A. We recommend placing your orders in accordance with the amount of freezer space that you have available. You can always order more or simply setup a subscription.

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Q. What if my juice is thawed upon receiving it via delivery?

A. Although very uncommon, it is possible that some juices may thaw more than expected during the delivery process. In most cases, your juice can be refrozen without consequence, as long as there is still ice in the bottle. You can also store it in the refrigerator if you plan on consuming within three days.

Please CONTACT US if you have any questions.

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Q. What is your return and refund policy?

A. Please refer to our policy, which can be found by CLICKING HERE.

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Q. How and when do you ship your orders?

A. Typically, we process and ship orders Monday through Thursday via FedEx, UPS, and USPS for delivery within 1-2 business days. Our juice is shipped frozen in an insulated cooler. For additional details, visit SHIPPING & PACKAGING.